Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery

Welcome to the Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery course, which was developed in partnership by the Pennsylvania Department of Education (PDE) and the Department of Labor and Industry (L&I) to address the current state plan goal of increasing co-enrollment. This course will provide you with strategies to work with other workforce development partners in order to best support the needs of your customers.