Welcome to the Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery course, which was developed in partnership by the Pennsylvania Department of Education (PDE) and the Department of Labor and Industry (L&I) to address the current state plan goal of increasing co-enrollment. This course will provide you with strategies to work with other workforce development partners in order to best support the needs of your customers.

Welcome to the Introduction to the PA CareerLink® System course which was developed in partnership by the Pennsylvania Department of Education (PDE) and Department of Labor and Industry (L&I). This course will provide a basic overview of the Workforce Innovation and Opportunity Act (WIOA) core program services in Pennsylvania and review best practices for referring customers to another WIOA core program. 

Welcome to the Trauma-Informed Service Delivery to Support Customer Goals course, which was developed in partnership by the Pennsylvania Department of Education (PDE) and the Department of Labor and Industry (L&I). This course is written from an educational perspective and will examine how using trauma-informed service delivery can help support the needs of all your customers.