• New Course Available: Trauma-Informed Service Delivery to Support Customer Goals

      A new on-demand course, Trauma-Informed Service Delivery to Support Customer Goals, is now available. This online course has three short modules and features strategies for integrating trauma-informed practices into service delivery. The course will take about one hour to complete, and you can resume your work at any time.

      Scroll down to Available Courses to enroll in new training. 

Available courses

Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery
Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery
Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery

Welcome to the Collaborating for Success: A Shared Customer-Centered Approach to Service Delivery course, which was developed in partnership by the Pennsylvania Department of Education (PDE) and the Department of Labor and Industry (L&I) to address the current state plan goal of increasing co-enrollment. This course will provide you with strategies to work with other workforce development partners in order to best support the needs of your customers.

Introduction to the PA CareerLink® System
Introduction to the PA CareerLink® System
Introduction to the PA CareerLink® System

Welcome to the Introduction to the PA CareerLink® System course which was developed in partnership by the Pennsylvania Department of Education (PDE) and Department of Labor and Industry (L&I). This course will provide a basic overview of the Workforce Innovation and Opportunity Act (WIOA) core program services in Pennsylvania and review best practices for referring customers to another WIOA core program. 

Trauma-Informed Service Delivery to Support Customer Goals
Trauma-Informed Service Delivery
Trauma-Informed Service Delivery to Support Customer Goals

Welcome to the Trauma-Informed Service Delivery to Support Customer Goals course, which was developed in partnership by the Pennsylvania Department of Education (PDE) and the Department of Labor and Industry (L&I). This course is written from an educational perspective and will examine how using trauma-informed service delivery can help support the needs of all your customers.